Initially approved: September 25, 2000
Revised March 12, 2001
Policy Topic: Business Administration and Auxiliary Services
Administering Office: Cat Card Office
All department/unit telephone numbers (7xxx lines) shall be answered by a live person during regular business hours (8:00 a.m. until 5:00 p.m. weekdays).
This university policy is conditioned by State statute, an executive order by the Governor, and University policy. Senate Bill 531 states in part: "While automated telephone systems and voice mail are intended to improve the efficiency of government, the first duty of government is to serve the people, and efficiency should not impede the average citizen in attempting to contact a State agency for service or information." Further, the Governor has directed that phones at cabinet agencies shall be answered by a person.
In light of the above policy, university policy concerning the use of voice mail includes the following provisions:
In order to implement the above policy fully, each department/unit should insure that the following guidelines are followed:
Callers who experience the use of voice mail where prohibited by the above policy are encouraged to notify the Cat Card Office.