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Lean Six Sigma – Process Improvement and Performance Enhancement

Todd teaching students in classroom


"Lean" Thinking: For Products, Services or Projects of Any Type

Spring 2022 Date TBD
9 am - 3:30 pm / WCU Biltmore Park, Asheville
Registration fee: $399.

SHRM Credits: 5 PDCs (Business Acumen, Organization)


Lean is a philosophy applicable to any organization or industry. Its primary focus is to improve customer experience while reducing unnecessary clutter and process steps thereby improving customer satisfaction and employee morale.

Earn a Certificate of Completion in Lean and acquire fundamental knowledge of Lean Thinking principles to include:

  • "5-S"
  • Value Stream Mapping
  • Principles of "flow"
  • "Plan-Do-Check-Act"
  • Various forms of waste
  • Learn what makes companies like Toyota, Nike, Caterpillar, Intel and John Deere the best in their field.

Six Sigma Whitebelt Training

Spring 2022 Dates TBD
9 a.m. - 12 p.m. (both days)
Registration Fee: $999

"Dr. Creasy is a great instructor. His experience and material is outstanding, that is why I took the class."

Earn a Six Sigma  "Whitebelt" and acquire the fundamental knowledge of Six Sigma to include:

  • Define the 5-step methodology of Six Sigma
  • How to apply Six Sigma in product, process or service industries
  • Tenets of effective project charters
  • Process mapping and Fishbone diagnostics
  • Sustainability of improvements

This class is perfect for those beginning their Six Sigma journey or desiring to know the basics of this methodology. Learn what makes companies like Amazon, General Electric, Bank of America, Boeing and 3M the best in their field.

Six Sigma Yellowbelt Training

Spring 2022 Dates TBD
8 a.m. - 4 p.m., Tuesday-Thursday and 8 a.m. - 12 p.m. on Friday
WCU at Biltmore Park, Asheville
Registration fee: Early-bird $899. $999 after. (Date TBD)
Registration information coming soon

"Dr. Todd Creasy is a wonderful instructor. Class was interactive, engaging and interesting."

This program, designed specifically for healthcare professionals, offers ideas and tools for immediate use at your healthcare organization. Six Sigma participants will learn how other healthcare organizations such as the Mayo Clinic, Johns Hopkins University and the Cleveland Clinic have utilized Six Sigma to improve patient quality.

In the Six Sigma workshop, participants will earn a “Yellow Belt” and learn how to apply the 5-step methodology of Six Sigma in patient care, laboratory support, food service, OR and ED.”

Other topics include: clinical team dynamics, proper chartering of healthcare projects, valid process measuring systems, improvement methodologies and designs, how to sustain healthcare process improvement outcomes and continue to achieve patient quality and satisfaction metrics.

Root Cause Analysis / Solution Identification

Spring 2022 Dates TBD
9 am to 3:30 pm
WCU at Biltmore Park
$249 Including Lunch

This one-day workshop is centered around aiding people working in for-profit/non-profit organizations to understand the principles of root cause discovery and best solution recognition. This program can also be customized as an off-site or on-site training for companies based on an on-site needs assessment of your work processes and systems.

The morning, focuses on “root-cause” diagnosis, and discusses:

  • properly defining the problem
  • constructing a Ishikawa diagram and action items
  • utilizing proper problem-based brain-storming skills
  • data translation
  • paradigms
  • factors-to-outcomes conclusion

 The afternoon, focuses primarily on solution identification using:

  • step-ladder-solution brain storming
  • “convergent-solutions”
  • rapid-ideation
  • Delphi method of solution seeking

Instructor Todd Creasy Bio

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