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Process Communication: Improves Work Relationships, Reduces Conflict & Builds Resilience

Woman talking to group of coworkers in office


2023 Dates TBD
WCU Biltmore Park, Asheville

Contact Educational Outreach for possible dates | Registration fee: $499. Includes PCM Self-Assessment.

A PCM Self-Assessment Is Included.
8.5 SHRM PDCs available upon completion.

PCM (The Process Communication Model) is an innovative tool which allows us to understand deep personality structure. When applied effectively both in the workplace and in everyday social environments, PCM can improve relationships, reduce conflict and build resilience during times of adversity.

Miscommunication occurs when people aren’t communicating in a way that it is appropriate for one another’s personality types. It reduces productivity, it can cost organizations millions of dollars every year, and it drives individuals into varying degrees of distress.  Each personality type has tell-tale signs of distress. PCM will not only help you to recognize these behaviors in others and in yourself, but it will also give you the tools to navigate back to productive, effective communication.

Leaders and individual contributors will: 

  • Learn ways to build resilience in challenging times when expectations change rapidly
  • Understand why they find themselves in distress when communicating with diverse personality types
  • Learn about their character strengths, preferred environmental strengths, motivational needs, and communication preferences that influence personal relationships
  • Understand how they view the world and others, and what they are likely to do in distress to sabotage their life personally or professionally
  • Develop individual plans for personal and professional success

Photo of Chris Dahlquist


Instructor: Chris Dahlquist

Christopher Dahlquist has 26 years’ experience in the field of Talent and Professional Development, with a 20 year career with UNC institutions (Western Carolina University and The University of North Carolina Asheville). Chris specializes in leadership, organizational, and personal development with an emphasis on interpersonal communication, personal effectiveness, and diversity and inclusion. Chris is a certified facilitator in Process Communication Model, Leading Out of Drama, Myers-Briggs Type Inventory, Crucial Conversations, and various Franklin Covey leadership development programs.  He also designs and facilitates diversity and inclusion programs through his certification via the International Multicultural Institute. Chris earned his Bachelors degree from the University of Florida and his Masters from Mississippi State University.

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